Privacy Policy
Learn how NearbyPros collects, uses, shares, and protects personal information when you use our platform.
Last Updated: May 6, 2026
NearbyPros respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how information is collected, used, disclosed, and protected when you use our Platform.
1. Information We Collect
We may collect:
Personal Information
- name
- email address
- phone number
- ZIP code
- city and state
- service request details
Technical Information
- IP address
- browser type
- operating system
- device identifiers
- referral URLs
- pages visited
- cookies and analytics data
Communication Information
- call recordings where permitted by law
- messages submitted through forms
- customer support communications
2. How We Use Information
We may use information to:
- help connect users with local professionals
- respond to inquiries
- improve website functionality
- analyze Platform usage
- personalize user experience
- send service-related communications
- send marketing communications where permitted
- maintain security and fraud prevention
- comply with legal obligations
3. Sharing, Disclosure & Lead Distribution
We may share, disclose, distribute, transfer, license, or otherwise make available personal information and lead-related information to:
- participating service professionals
- contractors
- home service companies
- marketing partners
- lead buyers
- affiliates
- advertising partners
- analytics providers
- call tracking providers
- CRM and communication platforms
- technology vendors and operational service providers
- legal and regulatory authorities where required
Information may be shared for purposes including lead routing, customer support, analytics, marketing, fraud prevention, operational support, and related business purposes.
By using the Platform and submitting your information, you acknowledge and agree that your information may be shared with third parties who may independently contact you by phone, text message, email, or other communication methods regarding your inquiry, related services, promotional offers, or similar home service opportunities.
4. Call Recording & Monitoring
Calls made to or from numbers associated with NearbyPros or participating partners may be recorded, monitored, stored, transcribed, analyzed, or reviewed for quality assurance, training, compliance, dispute resolution, fraud prevention, operational, marketing, and business purposes where permitted by applicable law.
If you do not consent to call recording, discontinue the call immediately.
5. Cookies & Tracking Technologies
We may use cookies, pixels, analytics tools, session technologies, and related tracking methods to improve functionality, advertising relevance, analytics, and user experience.
Users may adjust browser settings to limit cookies.
6. Cookies, Advertising & Tracking Technologies
We and our partners may use cookies, pixels, tags, session replay technologies, conversion tracking tools, analytics software, advertising technologies, and similar tracking methods to:
- personalize content and advertising
- measure advertising performance
- retarget users across websites and platforms
- create audience segments
- analyze user behavior
- improve Platform functionality
- support lead attribution and campaign optimization
7. Marketing Communications
You may receive communications regarding service requests, promotions, or related home service information.
You may opt out of marketing emails or text messages at any time using available unsubscribe methods.
8. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no internet transmission or storage system can be guaranteed 100% secure.
9. Third-Party Services
The Platform may integrate with third-party tools, analytics providers, advertising platforms, and communication services.
NearbyPros is not responsible for the privacy practices of third-party services.
10. Children’s Privacy
The Platform is not intended for individuals under 18 years of age.
We do not knowingly collect personal information from children.
11. Consumer Privacy Rights & Opt-Out Rights
Depending on your jurisdiction, you may have rights relating to:
- access to personal information
- deletion requests
- correction requests
- opt-out rights relating to data sales or sharing
- targeted advertising opt-outs
- marketing communication preferences
- limitations on certain data processing activities
Requests may be submitted to:
12. Data Retention
We retain information for as long as reasonably necessary for business, operational, legal, compliance, and security purposes.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Continued use of the Platform after updates constitutes acceptance of the revised policy.
California Privacy Notice
Last Updated: May 6, 2026
This California Privacy Notice supplements the Privacy Policy and applies to California residents under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
1. Categories of Information Collected
- identifiers
- internet activity information
- geolocation data
- commercial information
- communication data
- device and analytics information
2. Purposes for Collection
- providing Platform functionality
- customer support
- analytics
- fraud prevention
- marketing and advertising
- service improvements
- legal compliance
3. Sharing & Disclosure
We may disclose personal information to service providers, contractors, analytics vendors, advertising partners, and participating professionals for business purposes.
4. California Privacy Rights
California residents may have rights including:
- access to collected information
- deletion requests
- correction requests
- opt-out rights
- limits on sensitive personal information
6. Non-Discrimination
We will not discriminate against users for exercising privacy rights provided under California law.